Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, email us at info@lumenandloam.store with your order number and the reason for the return. If your return is accepted, we'll send you a prepaid return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at info@lumenandloam.store.

Damages and issues Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Custom or personalized items cannot be returned. We also cannot accept returns on sale items or gift cards. Please get in touch if you have questions about a specific item.

Exchanges The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds We will notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@lumenandloam.store.