Shipping policy
Last updated: September 17, 2026
Thank you for shopping with Lumen & Loam. This Shipping Policy explains where we ship, what it costs, how long delivery takes, and what to do if something goes wrong with a delivery. It forms part of our Terms of Service (https://lumenandloam.store/policies/terms-of-service).
1. Where we ship
We currently ship to street addresses within the United States, including all 50 states and the District of Columbia. We are not able to ship to PO boxes, APO/FPO/DPO military addresses, U.S. territories, or freight forwarders at this time. Orders placed with an address we cannot serve will be cancelled and refunded in full.
2. Shipping rates
Shipping is calculated at checkout based on the service you choose and your order total:
- Standard shipping: $8.00 per order
- Standard shipping on orders of $50.00 or more: FREE
- Express shipping: $15.00 per order
The order total used for free shipping is the merchandise subtotal after any discounts and before taxes. Free shipping and other promotions are applied automatically at checkout when your order qualifies.
3. Processing time
Orders are processed within 1 to 3 business days (Monday through Friday, excluding U.S. federal holidays). You will receive an order confirmation email as soon as your order is placed and a separate shipping confirmation email with tracking once your order has been dispatched. Orders placed on weekends or holidays begin processing on the next business day.
4. Delivery estimates
Our products are shipped directly from our partner warehouses, some of which are located outside the United States. Estimated delivery time after dispatch is:
- Standard shipping: 10 to 25 business days
- Express shipping: 7 to 15 business days
Large or bulky items, including area rugs and multi-light fixtures, may take longer than the estimates above. Items in the same order may ship from different warehouses, arrive separately, and have separate tracking numbers. You will not be charged additional shipping for split shipments.
These are estimates, not guarantees. Please allow the full estimated window before contacting us about a delayed order.
5. Tracking your order
Every order includes tracking. A tracking link is included in your shipping confirmation email. Tracking information can take 2 to 5 business days to update after your shipping confirmation is sent. If your tracking has not updated for 7 business days, contact us at info@lumenandloam.store and we will investigate with the carrier.
6. Delays
Carrier delays, severe weather, customs inspections, and peak seasons (including November through January) can extend delivery times beyond our estimates. We will keep you informed of any delay we are aware of, but we cannot guarantee delivery by a specific date and are not responsible for delays outside our control. If your order has not arrived within 10 business days after the end of the estimated delivery window, contact us and we will arrange a replacement or a full refund.
7. Customs, duties, and taxes
All prices are in U.S. dollars. Applicable sales tax is calculated and shown at checkout. Because we ship only to U.S. addresses, you should not be charged import duties or customs fees on delivery. If a carrier ever asks you to pay a fee to release a package, do not pay it — contact us first and we will resolve it.
8. Lost, damaged, or incorrect deliveries
Marked delivered but not received: Check with household members and neighbors, look for a carrier notice, and allow 48 hours, as carriers sometimes scan packages as delivered before they arrive. If the package still has not turned up, contact us within 7 days of the delivery scan so we can open a claim with the carrier and arrange a replacement or refund.
Damaged in transit: Please inspect your order on arrival. If an item arrives damaged, email info@lumenandloam.store within 7 days of delivery with your order number and photos of the damage and the packaging. We will send a replacement or issue a full refund. You will not be asked to pay return shipping for a damaged item.
Wrong item or missing item: Contact us within 7 days of delivery with your order number and a photo of what you received. We will ship the correct item or refund you.
Claims made more than 7 days after delivery are handled under our Refund Policy (https://lumenandloam.store/policies/refund-policy).
9. Address changes and order cancellations
Please double-check your shipping address at checkout. We can update an address or cancel an order only before it has been dispatched, which is usually within 24 hours of ordering. Email info@lumenandloam.store with your order number as soon as possible. Once an order has shipped, changes are no longer possible and the order is subject to our Refund Policy. We are not responsible for orders delivered to an incorrect or incomplete address supplied by the customer, and reshipping such an order may incur an additional shipping charge.
10. Refused or undeliverable packages
If a package is refused at delivery or returned to us as undeliverable because of an incorrect address, a failed delivery attempt, or an unclaimed pickup, we will refund the merchandise cost less the original shipping charge once the package is received back. If you would like the order reshipped instead, a new shipping charge will apply.
11. Contact us
Questions about shipping? Email us at info@lumenandloam.store and include your order number. We aim to answer every message within one business day.
Lumen & Loam
2 Wheeler Rd
Bolton, MA 01740
United States